Terms of Service

Talqora LLC
San Francisco, California, United States
Effective date: January 24, 2026

These Terms of Service (the “Terms”) govern access to and use of Talqora Vector, an API-first platform for storing, filtering, and retrieving dense and sparse vectors. Talqora LLC (“Talqora,” “we,” “us,” or “our”) provides the service to the organization or person that accepts these Terms (“Customer,” “you,” or “your”). By creating an account, accepting an order, or using the service, you agree to these Terms.

1. The service

Talqora provides regional vector indexes, a public HTTP API, scoped API keys, dense, sparse, and hybrid retrieval, asynchronous file-processing jobs, usage reporting, and related developer features. The service is designed to be integrated into applications, agents, search systems, and other intelligent software. Features, limits, and regional availability are determined by the applicable plan and service configuration.

Talqora may update, improve, or replace features from time to time. We will not materially reduce the core security or privacy protections described in these Terms without providing reasonable notice where required by law.

1.1 Regional infrastructure and data residency

Talqora Vector is designed around regional indexes. When Customer selects a region, Talqora routes the applicable index operations to the corresponding AWS-managed infrastructure for that region. The currently supported regional options are:

• US East (us-east-1) for customers requiring a United States region;
• São Paulo (sa-east-1) for South American workloads;
• Europe (eu-west-1) for European workloads, including customers operating from Berlin and other EU locations; and
• Singapore (ap-southeast-1) for Asia-Pacific workloads.

“Berlin” is a customer and market location, not the name of an AWS Region. The European AWS Region used by the current Talqora deployment is identified by AWS as Europe (Ireland), eu-west-1. Talqora does not represent that a customer’s data is physically stored in Berlin merely because the customer is located there. Customers requiring a different EU location must confirm availability with Talqora before selecting a region.

Each regional version is hosted and managed using AWS services and AWS regional controls. AWS is responsible for the security of its underlying cloud infrastructure under its shared-responsibility model; Talqora remains responsible for its application, authorization, configuration, customer-facing controls, and use of AWS services. AWS infrastructure does not by itself make a customer’s processing compliant. Talqora applies the privacy, security, access, retention, and transfer controls described in these Terms and the Privacy Policy, and compliance remains dependent on the customer’s configuration, instructions, data, and applicable law.

Talqora’s regional compliance program is designed to support the legal requirements applicable to each deployment context: GDPR and UK GDPR requirements for European processing, Brazil’s Lei Geral de Proteção de Dados (LGPD) for Brazilian processing, Singapore’s Personal Data Protection Act (PDPA) for Singapore processing, and applicable United States and California privacy requirements for US processing. These frameworks can impose different obligations, and a region selection does not replace a customer’s own legal assessment, notices, consent management, records, or data-processing agreement.

Regional routing is not a promise that no operational metadata, support information, security event, or legally required disclosure will ever be processed outside the selected region. Such processing is limited to what is reasonably necessary for operating, securing, supporting, billing, and complying with law, and is subject to applicable transfer safeguards.

2. API operation and customer control

The service is operated through authenticated HTTPS API requests and the Talqora console. Customer systems create indexes, select immutable index settings, write records, issue queries, and delete records through the API. API keys are scoped to an organization, index, and capability where configured. You are responsible for selecting appropriate scopes, protecting credentials, rotating keys, validating responses, and implementing retries that are safe for your application.

Requests may be subject to authentication, authorization, rate, batch-size, storage, query-volume, member, and plan limits. Talqora records operational metadata needed to authenticate requests, enforce limits, provide support, prevent abuse, and calculate usage. You remain responsible for the applications and end users that call the API.

2.1 Service levels and availability SLA

Talqora commits to a monthly availability SLA of 99.9% for the production Talqora Vector API and console for every supported user type: Developer, Pro, Scale, and Enterprise. This commitment applies equally to authenticated organizations and does not vary by plan. Availability is measured per calendar month using Talqora’s production monitoring at the public API boundary, excluding scheduled maintenance communicated in advance, emergency maintenance, beta or preview features, file-processing completion time, customer-side systems, invalid requests, rate-limit responses, credential or configuration errors, abuse enforcement, events caused by Customer Content, and failures of third-party networks or services outside Talqora’s reasonable control.

| User type | Monthly API and console availability SLA | | --- | ---: | | Developer | 99.9% | | Pro | 99.9% | | Scale | 99.9% | | Enterprise | 99.9% |

The SLA covers the ability of a valid, authorized request to reach the Talqora service and receive a service response. It does not guarantee a particular query result, latency, ranking, embedding quality, file-processing duration, or availability of a feature that is disabled by plan, region, safety controls, maintenance, or law. File processing is asynchronous and may have separate operational targets; the API remains the source of job status.

If Customer believes an SLA was missed, Customer must submit a claim to team@talqora.com within thirty days after the end of the affected month, including the organization, dates, request evidence, and relevant monitoring data. Talqora will review its authoritative service records and respond in good faith. Any service credits or other remedies must be stated in the applicable order or enterprise agreement; the SLA does not create an automatic refund or credit unless that agreement says so.

3. Customer content

“Customer Content” means vectors, text, metadata, files, prompts, queries, responses, and other material submitted by or for Customer through the service. Customer retains ownership of Customer Content. You grant Talqora only the limited rights necessary to host, transmit, index, transform, secure, back up, retrieve, and otherwise process Customer Content to provide, maintain, and protect the service and to comply with law.

Talqora does not sell Customer Content. Talqora does not use Customer Content to train, fine-tune, evaluate, or improve general-purpose artificial intelligence models. Talqora may use aggregated or de-identified operational statistics that do not reasonably identify Customer or an individual for reliability, capacity planning, security, and product analytics.

You represent that you have all rights, permissions, notices, and lawful bases required to submit Customer Content and instruct Talqora to process it. You must not submit content that violates law, infringes rights, or creates unreasonable security or safety risks.

4. Privacy and data protection

Talqora’s Privacy Policy explains how Talqora handles personal information. Where Customer determines the purposes and means of processing personal data in Customer Content, Customer generally acts as the controller and Talqora acts as the processor or service provider. Where Talqora processes information for its own account administration, security, billing, fraud prevention, and legal obligations, Talqora acts as an independent controller.

Talqora maintains a privacy and security program designed to support compliance with applicable data-protection laws, including the EU General Data Protection Regulation (“GDPR”), the UK GDPR where applicable, and applicable California privacy requirements. For processing subject to the GDPR, the parties will cooperate in good faith through a data-processing agreement and documented instructions. Talqora will provide reasonable assistance with data-subject requests, security obligations, impact assessments, and regulator inquiries to the extent required by applicable law and appropriate to the service.

5. Security and compliance program

Talqora uses administrative, technical, and organizational safeguards appropriate to the nature and risk of the service. These safeguards include access controls, scoped credentials, encryption in transit, protected managed storage, logging, monitoring, change management, incident response procedures, backup and recovery practices, and least-privilege operational access. Talqora limits personnel access to Customer Content to what is reasonably necessary for support, security, reliability, and legal obligations.

Talqora’s compliance program is risk-based and may include security reviews, vendor assessments, access reviews, staff confidentiality commitments, vulnerability management, and periodic policy updates. No online service can guarantee absolute security. Customer must configure indexes, keys, integrations, retention, and end-user access appropriately for its workload.

6. Subprocessors and international transfers

Talqora may use carefully selected hosting, storage, authentication, communications, payment, monitoring, and support providers to operate the service. Talqora remains responsible for its subprocessors as required by applicable data-protection law, imposes appropriate contractual obligations, and maintains a process for reviewing material subprocessors.

If Customer Content is transferred outside the European Economic Area, the United Kingdom, or Switzerland, Talqora will use a lawful transfer mechanism where required, such as an adequacy decision, standard contractual clauses, or another legally recognized safeguard. Talqora will assess relevant transfer risks and apply supplementary technical and organizational measures appropriate to the circumstances.

7. Acceptable use

You may use the service only for lawful, authorized, and legitimate business or development purposes. You must not:

• access an organization, index, or record without authorization;
• expose, share, sell, or misuse API keys or credentials;
• interfere with the service, bypass limits, probe protected systems, or introduce malware;
• use the service to infringe intellectual-property, privacy, confidentiality, or other rights;
• submit highly sensitive information unless your plan and written agreement expressly permit it and you have completed the required assessment;
• use the service for emergency, safety-critical, or high-impact decisions without appropriate human review and controls; or
• use automated activity in a way that creates unreasonable load or harms other customers.

Talqora may suspend or restrict access when reasonably necessary to protect the service, customers, individuals, or the public, or to comply with law. Where practical, Talqora will provide notice and an opportunity to remediate.

7.1 File processing safety restrictions

File processing may not be used for hacking, malware, credential theft, phishing, ransomware, exploit development, unauthorized access, evasion of security controls, surveillance, harassment, doxxing, threats, violence, or any other activity intended to harm a person, organization, system, or the public. Customer must not upload files whose primary purpose is to facilitate those activities, even if the file is described as research, testing, education, or automation.

Talqora uses automated safety guardrails and abuse-detection controls around file processing and related workflows. These controls may inspect technical signals, request context, file characteristics, and content patterns solely as needed to detect prohibited use, protect people and systems, and enforce these Terms. Talqora does not conduct routine human reading of customer files, but authorized personnel or service providers may access limited information when necessary for security, support, incident response, legal obligations, or abuse investigation.

If Talqora detects activity that appears to threaten a person, organization, system, or the public, Talqora may immediately block processing, revoke credentials, suspend or permanently disable the account, preserve relevant security records, and cooperate with lawful authorities. Talqora may take these actions without prior notice and, where legally permitted and reasonably necessary to prevent evasion or further harm, without providing a detailed explanation. Talqora may provide notice or an appeal path when doing so is safe, lawful, and operationally appropriate.

8. Plans, fees, and taxes

Plan limits, included usage, overages, and fees are shown in the applicable order, console, or pricing documentation. Customer is responsible for accurate billing information and applicable taxes other than taxes on Talqora’s net income. Fees already incurred are generally non-refundable unless an order or mandatory law states otherwise. Talqora may change pricing for future periods with reasonable notice.

9. Intellectual property and feedback

Talqora and its licensors own the service, software, documentation, interfaces, designs, trademarks, and related intellectual property. These Terms grant Customer a limited, non-exclusive, non-transferable right to use the service during the applicable subscription period. Customer may provide feedback, and Talqora may use it without restriction or compensation, provided feedback does not include confidential Customer Content.

10. Confidentiality

Each party may receive non-public information from the other party. The receiving party will use reasonable care to protect confidential information, use it only to perform or exercise rights under these Terms, and disclose it only to personnel and providers who need it and are bound by confidentiality obligations. Confidentiality obligations do not apply to information that is public without breach, already known without restriction, independently developed, or lawfully received from another source.

11. Warranties and disclaimers

Each party represents that it has authority to enter these Terms. Talqora warrants that it will provide the service with reasonable care and skill. Except for that express warranty, the service is provided “as is” and “as available” to the maximum extent permitted by law. Talqora does not warrant uninterrupted, error-free, or completely secure operation, or that the service will satisfy every Customer requirement. Customer is responsible for independent validation, backups, and human oversight of results.

12. Indemnification and liability

Customer will defend and indemnify Talqora against third-party claims arising from Customer Content, Customer’s unlawful use of the service, or Customer’s breach of these Terms. Talqora will defend Customer against a third-party claim that the unmodified service infringes a United States intellectual-property right, subject to customary exclusions and conditions.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. Except for excluded claims, each party’s total liability under these Terms will not exceed the fees paid or payable by Customer for the service during the twelve months before the event giving rise to the claim. Nothing limits liability that cannot legally be limited, including liability for fraud, willful misconduct, or applicable data-protection obligations.

13. Term, termination, and deletion

These Terms remain in effect while Customer uses the service or has an active order. Either party may terminate for material breach that is not cured within a reasonable period, or as otherwise allowed in an order. Talqora may terminate or suspend access for non-payment, serious security risk, unlawful use, or legal requirement.

After termination, Customer should export needed data before the end of the applicable retention period. Talqora will delete or return Customer Content according to the applicable plan, order, data-processing agreement, and legal requirements, subject to limited retention in backups, security records, billing records, or other records that must be retained by law.

14. Governing law and contact

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. The parties agree to the courts located in San Francisco County, California, unless applicable law requires another forum.

Talqora LLC
San Francisco, California, United States
Legal and privacy questions: team@talqora.com